Complaints are again categorised and prioritised and allocated to the correct owner. The system ensures that the complaint is dealt with in a timely and effective manner.
- Manages Service Requests
- Manages Complaints
- Logs Feedback
- Is Easy To Use by Customers and Staff
This system allows customers or staff to log service requests or complaints and ensures that they are managed by the correct department in timescales defined by you. It is fully configurable and ensures that you provide the best possibleservice to your customers
Service Requests are a request by a customer for you to complete or do something. The system categorises the request and ensures that the right department meets the request in the right timescales.
The administrator function is extremely powerful allowing you to configure the system the way you work using terminology that you and your customers understand.